Feedback Sports

 Job Description ~ Customer Service Coordinator

Summary:

We are looking for an enthusiastic individual to support all aspects of domestic and international customer service activities. This full-time entry-level position includes processing incoming phone, email, and chat communications. This important representative of Feedback Sports will be empowered to make final decisions on these customer service requests.

Job Duties:

  • Handle all customer service requests for warranty, information and spare parts. This includes communications with Feedback Sports dealers as well as general public consumers.
  • Field mobile app related questions.
  • Maintain, organize and develop customer service records, procedures and documentation in a web-based environment.
  • Communicate quality or warranty issues internally to the company.
  • Test and document product returns and customer solutions.
  • Attend and work at trade shows/bicycle events as requested.
  • General errands for the company in the local area.
  • Responsible for the upkeep of Feedback Sports vehicles and warehouse.
  • Perform other tasks as assigned by supervisor.

Requirements:

  • 2-3 years experience in customer service.
  • Strong mechanical and electrical problem solving skills.
  • Proven experience with Microsoft Office, Google Drive, Quickbooks, or other business software.
  • Organizational and clerical skills necessary.
  • Communicate to customers with patience, empathy, and professionalism.
  • Comfortable interacting and communicating with the general public and dealers.
  • General understanding of bicycles and a passion for cycling.
  • Bike shop experience is a plus.

We offer a competitive salary and benefits package coupled with a desirable company culture. Feedback Sports is a growing and innovative Colorado company of cycling enthusiasts who enjoy lunch rides, good coffee, and being a productive member of our team. Though relocation compensation is not offered, we welcome all applicants. Feedback Sports is an equal opportunity employer.

*To apply, email your resume to [email protected].