Frequently Asked Questions
Thanks for stopping by. With so many great questions asked, we’ve compiled a list of some of the most common ones that we’ve heard over the years. Please take a moment to browse below for an instant answer to one or more of your questions. If you are unable to track down the appropriate answer below, please don’t hesitate to reach out to us on our Contact Us page.
Q: What is the warranty period on Feedback Sports products?
A: If you’re not satisfied, we’re not satisfied. While Feedback Sports products carry different warranty periods to protect your product against any defect in workmanship or materials, ultimately we want you to be happy in the end. In a perfect world, our equipment would never let you down; but let’s face it, some of our users know a thing or two about putting our gear through the wringer. Thankfully, we’ve got your back and are happy to help you resolve any issues you may have with your Feedback Sports products. Reach out to us at [email protected] and let us make your day better.
- ALL tools carry a limited lifetime warranty.
- ALL repair stands carry a 3 year warranty from date of purchase.
- ALL storage products carry a 3 year warranty from date of purchase.
- The Omnium portable trainer carries a 3 year warranty from date of purchase.
- Repair stand accessories carry a 1 year warranty.
- Work stand accessories, truing stand, and ALL padded tote bags carry a 1 year warranty.
- ALL Scales and digital measurement tools carry a 1 year warranty.
Q: How do I hear about special promotions or discounts that Feedback Sports is offering?
A: While we don’t post coupon codes on the web to score a discount, once in awhile we do sneak promotions into our company newsletter and sometimes through other industry publications that we work with. To hear about these opportunities, please sign up for our newsletter HERE.
Q: I’m unsure if a product is going to work with my unique bike. Where can I check out some of Feedback Sports products in person?
A: While we don’t have a live view of our dealers inventory levels, we do have a dealer locator which can help you find somewhere locally to take your bike and test out some of Feedback’s products. Take a look HERE to see where your closest dealer is. If there aren’t any around and you still have a question, please don’t hesitate to email [email protected]
Q: I have plus sized tires on my bike and need a way to store it. Will the Rakk or Fatt Rakk work with my bike?
A: With plus sized tires being a relatively new standard to the cycling industry, we are always working to develop products that are compatible with new cycling technology. We’ll be releasing an updated version of our Fatt Rakk (the Rakk XL) in November 2017 that will have an adapter for plus-size tires. If you currently own a Fatt Rakk, the adapter will be available as an add-on.
So far, we have found that depending on your tire style and size matched with different width rims can vary the shape and size greatly. The best way to know if your bike will work with either one is to swing by you local dealer and give it a try.
We also make a number of products that do not rely on tire size, such as the Scorpion stand, Velo Wall Rack, Velo Wall Rack 2D, and others that hold your bike by the frame. #somethingforeveryone
Q: I placed my order on the website and received a confirmation email saying my order is complete, but I haven’t received my tracking information? I can’t hardly wait for my new gear, can you tell me where it is?
A: Once your order is invoiced you will receive a second email with tracking information enclosed. You will need to open the invoice PDF file in the email to find your tracking information. If you absolutely cannot contain yourself from sheer excitement, please just reply back to your order completion email to inquire about tracking information before you receive your invoiced order email.
Q: I’m attempting to order a small replacement part but the shipping charge is almost as much as the actual part. Can I get a cheaper shipping rate?
Repair stand FAQ’s
Q: Are the red clamp jaws and black clamp jaws interchangeable?
Q: Can I convert my Pro Elite into a Sprint stand or my Sprint stand into a clamp style repair stand?
A: First off, that’s a great question and a great idea. Unfortunately, the two stands are not modular and cannot be swapped back and forth. The Sprint and the Pro Elite both use different sized bases which makes the stand become either unstable or too tall depending on which way you try to swap. Therefore, for the safety of your bike and equipment we cannot recommend that this swap be made.
Q: Can I put two clamp heads on my repair stand?
A: Unfortunately we cannot recommend that you attempt to install a secondary clamp assembly on your stand. By doing so, you are changing the balance point of the tripod and once one bike is removed, the weight may destabilize the tripod and tip over potentially causing damage to your bicycle or surrounding equipment. Additionally, drilling a secondary hole in your upper telescoping tube will void the factory warranty.
Q: Is it safe for my wash and work stand to get wet?
A: Yes, because Feedback Sports products are made with premium materials, they are designed to withstand the elements. As with any product being used as a tool, wear and tear will occur over time, but that’s just character, right? To really take care of your repair stand, take a look at our tips and tricks for giving your wash and work stand a bit of love here: http://feedbacksports.com/tlc-work-stand/
Q: How come the Ultimate generation telescoping collars and leg fittings are no longer available? Do you make any compatible replacement parts that will work?
A: When Feedback Sports acquired the line of bicycle wash and work stands in the early 2000’s, only a limited number of the Ultimate collars and fittings remained available. Once we ran out of these parts, we were no longer able to produce the replacement collars and fittings for certain Ultimate products. Since these parts have been redesigned to different standards, unfortunately the current collars and fittings are not compatible with certain Ultimate generation repair stands. If you have a discontinued fitting (listed in our replacement parts), please feel free to contact [email protected] for alternative options on what you can do.
Omnium Portable Trainer FAQ’s
Q: I have a Focus bike that uses the Rapid Axle Technology thru-axle (RAT). Will this work with the Omnium Portable Trainer?
Q: I own a Sportcrafters version of the Omnium Portable Trainer. Am I able to upgrade to the new Feedback Sports fork mount and folding legs design and utilize my rear roller setup?
Q: My Omnium came with a silver adapter sleeve for 12mm thru-axles, but I can’t seem to figure out how it all goes together. Can you help?
A: If you’ve got the silver sleeve that slides inside of the red end caps, your fork may or not be compatible with this configuration. We do currently have a silver end cap set that will work with your 12mm thru-axle without the need of the silver adapter sleeve, you just need to contact us to send out the appropriate end caps. Please email [email protected] for more information.
Q: I just whooped up on the competition at the local race series thanks to the warm up session provided by my Omnium. The conditions were a bit muddy so my trainer is now dirty. How can I clean it properly?
A: Your initial reaction might be to want to wash your trainer off with a hose; however, we recommend allowing the unit to dry first, then use a soft brush to remove any mud or debris from around the moving parts. Follow up with a damp rag to remove any dust left behind and finally one last pass with a soft, dry microfiber towel to leave your trainer as happy as you were after taking the cake in your last race.
Q: Can I carry my Omnium Portable Trainer on an airplane without being hassled by airport security?
A: During its developmental stages, we successfully carried the Omnium onto many planes travelling both domestically and internationally. While we never had any issues with the Transportation Security Administration (TSA) staff at the airports we traveled through, it’s never a bad idea to check with your local authorities before travelling. *Disclaimer: Don’t be like our engineer Will and bring multi tools, cone wrenches, or Costco sized liquid bottles through security. The Omnium will still make it through, but you will not.