Hey guys. Just wanted to send a quick note of thanks…. Not only does Feedback make the best products to help me during my “day job” as the chief mechanic for the nation’s top collegiate team but they also help me keep things tidy in my small downtown apartment with my bikes and girlfriend’s bike. Velo Hinge and 2x Velo Wall Rack. Boom!
Michael KubancsekDirector of Operations, Marian University Cycling
I purchased a RAKK from Feedback and it’s superb in every way—sturdy, holds my bike very secure, nicely put together. What’s equally important is what happened after I got it. Within a few days, due entirely to my reckless abandon, I fouled up one of the screw-in threads and the grip wouldn’t work. I called Feedback for advice and to order the right replacement part. First, I talked to a live person right off the bat; second, they were super accommodating and insisted—yes, insisted, that they would replace the part at no charge (and no shipping charge). It didn’t matter, if it was my fault, they wanted me to be entirely happy with their product. Within a few days ((not weeks) I got the part, easily fixed the stand and I’m back to where I should be. In this day and age where ‘customer service’ is an antiquated concept, Feedback truly stands out. A great company that’s worth doing business with. I’ll buy from them whenever I can.