A few years ago, after using some similar products from other companies, we purchased the Pro-Elite work stand for all 11 of our community bicycle education centers. I usually serve as a rest stop mechanic at our rides and events. After using one of these stands at some work events, I bought one for personal use at home and for freelance work. Its quality is superior. All the adjustments and levers work very smoothly, and it’s quite sturdy. Several riders have asked me about the stand and I always recommend the Feedback Sports Pro-elite.
Rich Conroy, Director of Events, Bike New York
I purchased a RAKK from Feedback and it’s superb in every way—sturdy, holds my bike very secure, nicely put together. What’s equally important is what happened after I got it. Within a few days, due entirely to my reckless abandon, I fouled up one of the screw-in threads and the grip wouldn’t work. I called Feedback for advice and to order the right replacement part. First, I talked to a live person right off the bat; second, they were super accommodating and insisted—yes, insisted, that they would replace the part at no charge (and no shipping charge). It didn’t matter, if it was my fault, they wanted me to be entirely happy with their product. Within a few days ((not weeks) I got the part, easily fixed the stand and I’m back to where I should be. In this day and age where ‘customer service’ is an antiquated concept, Feedback truly stands out. A great company that’s worth doing business with. I’ll buy from them whenever I can.