I purchased a RAKK from Feedback and it’s superb in every way—sturdy, holds my bike very secure, nicely put together. What’s equally important is what happened after I got it. Within a few days, due entirely to my reckless abandon, I fouled up one of the screw-in threads and the grip wouldn’t work. I called Feedback for advice and to order the right replacement part. First, I talked to a live person right off the bat; second, they were super accommodating and insisted—yes, insisted, that they would replace the part at no charge (and no shipping charge). It didn’t matter, if it was my fault, they wanted me to be entirely happy with their product. Within a few days ((not weeks) I got the part, easily fixed the stand and I’m back to where I should be. In this day and age where ‘customer service’ is an antiquated concept, Feedback truly stands out. A great company that’s worth doing business with. I’ll buy from them whenever I can.
I really feel fortunate to get to use the diversity of the Feedback work-stands every day. I prefer the Sprint stand for washing the bikes after a race, as we usually remove wheels from the bikes each day for wash in order to make the best selection for the coming day/stage (wheel rim depth, cassette range, etc.]. The Sprint allows me to stand in one place and rotate the bike around to wash from all angles. Once clean, I like the Pro-Elite stand for the tuning/lubing of the bikes, as the quick release clamp is easy and efficient to work with one free hand, and the seat-post clamp permits me full access to the wheels/brakes/cables for tuning and lubing. Light weight, rust-free aluminum just makes for easier packing/unpacking each day, and I am constantly amazed at the daily use/abuse that these stands take and still perform flawlessly. My first choice for working on bikes.
Chris D. (Pro-mechanic for Team Jamis – Hagens Berman)