I work for a law enforcement agency in Colorado and handle the bike patrol program. We recently purchased a bike repair stand so we could do most of the maintenance on our bikes ourselves. We have a budget and want to be responsible with tax payer dollars so we figured we could cut costs this way. We were very happy with the repair stand. We had a slight issue with the stand and contacted your business. We found your personnel to be very helpful. All I can say is you have great customer service. We were given a solution and we are back in business.
Thank you for all you have done,
Sgt. Clint Newton, Colorado
I purchased a RAKK from Feedback and it’s superb in every way—sturdy, holds my bike very secure, nicely put together. What’s equally important is what happened after I got it. Within a few days, due entirely to my reckless abandon, I fouled up one of the screw-in threads and the grip wouldn’t work. I called Feedback for advice and to order the right replacement part. First, I talked to a live person right off the bat; second, they were super accommodating and insisted—yes, insisted, that they would replace the part at no charge (and no shipping charge). It didn’t matter, if it was my fault, they wanted me to be entirely happy with their product. Within a few days ((not weeks) I got the part, easily fixed the stand and I’m back to where I should be. In this day and age where ‘customer service’ is an antiquated concept, Feedback truly stands out. A great company that’s worth doing business with. I’ll buy from them whenever I can.