I purchased a RAKK from Feedback and it’s superb in every way—sturdy, holds my bike very secure, nicely put together. What’s equally important is what happened after I got it. Within a few days, due entirely to my reckless abandon, I fouled up one of the screw-in threads and the grip wouldn’t work. I called Feedback for advice and to order the right replacement part. First, I talked to a live person right off the bat; second, they were super accommodating and insisted—yes, insisted, that they would replace the part at no charge (and no shipping charge). It didn’t matter, if it was my fault, they wanted me to be entirely happy with their product. Within a few days ((not weeks) I got the part, easily fixed the stand and I’m back to where I should be. In this day and age where ‘customer service’ is an antiquated concept, Feedback truly stands out. A great company that’s worth doing business with. I’ll buy from them whenever I can.
The (Pro-Elite) stand, is awesome! I’ve never owned one before but it was honestly on my list of things to purchase this year, as my apartment currently houses a growing collection 5 bikes and doesn’t show signs of slowing. I’ve used several different brand stands at one point or another and they all have seemed a bit clumsy in some way. I got right to setting up and playing with my stand when I got home from the expo and was so pleased. It took about 30 seconds to get it in place, adjusted, and my bike mounted. And it shows no signs of that wobble/tipsy-ness that I’ve encountered in other stands.
It was wonderful meeting some of the the people behind Feedback Sports (at the Bike NY Expo). Having been both a participant and a demonstrator at many expos it’s refreshing to see people who really enjoy what they are doing and stand behind their products. Thank you guys a ton!
Christmas came a bit early for our two most recent additions to the Feedback Sports family. Thanks to Outdoor Research and BBP for keeping our company warm in style! #cozy #companydresscode #feedbacksports @ Feedback Sports ...