I purchased a RAKK from Feedback and it’s superb in every way—sturdy, holds my bike very secure, nicely put together. What’s equally important is what happened after I got it. Within a few days, due entirely to my reckless abandon, I fouled up one of the screw-in threads and the grip wouldn’t work. I called Feedback for advice and to order the right replacement part. First, I talked to a live person right off the bat; second, they were super accommodating and insisted—yes, insisted, that they would replace the part at no charge (and no shipping charge). It didn’t matter, if it was my fault, they wanted me to be entirely happy with their product. Within a few days ((not weeks) I got the part, easily fixed the stand and I’m back to where I should be. In this day and age where ‘customer service’ is an antiquated concept, Feedback truly stands out. A great company that’s worth doing business with. I’ll buy from them whenever I can.
Just got off the phone with Feedback Sports. I was seeking technical and personal experience information concerning your bike stands. Your sales manager answered my questions confidently, explained the inner workings of the clamp rotation mechanism, etc. Through his courtesy and knowledge imparted over the phone I will be purchasing the Pro-elite repair stand.